This year’s report details two major changes – representation of patient interests on the ISCAS Governance Board has been increased, and the Board approved the move of the service to the Centre for Effective Dispute Resolution (CEDR).
Annual Report 2014
The latest ISCAS Annual Report demonstrates that throughout 2014, improving the quality of complaints handling by providers has been a key driver for ISCAS. The Management Team has worked hard with ISCAS subscribers to improve processes for handling and investigating complaints.
Annual Report 2013
ISCAS has seen an increase in the number of adjudication cases over the year and continues to receive consistently high number of enquiries from the public seeking information about complaint procedures. The number of people contacting ISCAS about non member services has also risen significantly.
Annual Report 2011/2012
ISCAS, having been established for over 10 years, continues to be the recognised complaints management framework in the independent healthcare sector, serving patients, the public and healthcare organisations.