Ownership is a Fragmented System
FLI#2.2: When Complications Become Complaints
With years of experience and analysis of trends, ISCAS has seen that complications happen. This is recognised, and correctly informed consent outlines the risks and the possibility they may occur.
Complaints, however, escalate when communication fails afterwards.
What patients expect:
- Early explanation
- Honesty
- A clear plan
What often happens:
- Early explanation
- Honesty
- A clear plan
👉 The complication itself is often not the complaint
👉 The communication is.
Clear, timely, and honest communication is what makes the difference when things go wrong.