The ISCAS 2023-24 Annual Report was launched on 30th September 2024. A key development this year has been the launch of four training videos produced for subscribers to assist with the understanding of the Code. We encourage use of the videos as we consider it will result in fewer complaints about how complaints are managed. The report also highlights that ISCAS delivered formal training to two subscriber organisations.
ISCAS has produced four new training videos presented by ISCAS Adjudicator Suzy Ashworth. The videos last approximately 10 minutes each in duration and will provide subscribing providers with additional material to enhance complaints training and familiarity with the ISCAS Code. You can watch the videos by clicking on the titles below.
On 15 December 2022, The Department of Health and Social Care published the ‘Government response to the independent inquiry report into the issues raised by former surgeon Ian Paterson: 12-month implementation progress update’. Read the full article using the link below. https://www.thepmfajournal.com/features/features/post/opinion-impact-of-the-paterson-inquiry-on-the-cosmetic-and-aesthetics-sector
ISCAS believes it is important patients and the public have access to information and everything they need to know about private healthcare and the options that are available to them. ISCAS welcomes the excellent new animation and feels that this will help support patients to make the best decisions around their treatment. In response to … Continue reading ISCAS welcomes new animation launched to help patients navigate private healthcare
Like so many things during this pandemic, using remote working technology has provided an opportunity to think about how we do things, including operating our governance framework and how we gain feedback from different service users. On 7th September 2020, ISCAS hosted a remote advisory group session involving subscribers and those supporting the maintenance of … Continue reading ISCAS is listening
The Parliamentary and Health Service Ombudsman (PHSO) report “Making Complaints Count” provides the results from research undertaken by PHSO that highlights similar themes from complaints about public services – in summary: Failure to respond to the points raised by those who complain Poor coordination of investigations Delays in responding to those who raise complaints Failure … Continue reading Making Complaints Count
ISCAS has previously highlighted the blog of Professor Ted Baker, Chief Inspector of Hospitals at the Care Quality Commission (CQC), in which he explained the different escalation points for complaints for NHS funded patients and privately funded patients. In the blog, Professor Baker reminds service providers, including NHS private patient units (NHSPPUs), that private patients … Continue reading ISCAS position on escalating private patient complaints in the NHS
The report of the Independent Medicines and Medical Devices Safety Review (IMMDS Review) has been subtitled First Do No Harm – a phrase that those working in healthcare know as a first principle. The report recognises that the healthcare system has lots to be proud of, especially at this time of the pandemic. Sadly the … Continue reading First Do No Harm
In the week of the 72nd Birthday of the NHS, the Independent Healthcare Providers Network (IHPN) has published a new report that shows how the independent sector has stepped up to increase the support to the NHS. Working together during Covid-19 provides many examples of how healthcare providers have come together to ensure treatments can … Continue reading Health Information Week
The Paterson Inquiry Report was published in February 2020, just before the COVID-19 pandemic spread to the UK. The report made a number of recommendations including the need to explain the differences between how private treatment is organised, including the use of ‘practising privileges’ and recommendations on having more effective communication about escalating complaints. ISCAS … Continue reading Patient Focus Group
