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Category: Public publications

Memorandum of Understanding – Wales (HIW)

ISCAS and Healthcare Inspectorate Wales (HIW) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Memorandum of Understanding – Wales (HIW)

Memorandum of Understanding (MoU) – ISCAS & Wales (HIW)

Memorandum of Understanding (MoU) – ISCAS & HFEA

CEDR Service Standards Framework

Conflicts of Interest Policy

CEDR Casework Competency Framework

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Latest

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  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Defensive vs Professional
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Why Complaints Escalate (The First 5 Minutes)
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Why Complaints Escalate (A Sequence of Moments)
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – The Power of Clarity
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – When Complications Become Complaints
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Who owns the problem?
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – The Expectation Gap
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – An increasingly common sentiment in escalated complaints – ‘I wasn’t heard’.
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – The Uncomfortable Truth – What patients complain about vs what clinicians expect
  • Case Study: The Rise of Online Weight-Loss Prescriptions in the UK – Successes, Challenges and learning from complaints
  • Turning Complaints into Insights: ISCAS Hints and Tips for UK Healthcare – Navigating Complaint Management in UK Private Healthcare
  • Turning Complaints into Insights: ISCAS Hints and Tips for UK Healthcare – Inclusive Feedback, Stronger Care: Why Every Patient Counts
  • Turning Complaints into Insights: ISCAS Hints and Tips for UK Healthcare – Supporting Staff Through Complaints: Building a Culture of Care, Learning & Evidence in Private Healthcare

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