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Independent Sector Complaints Adjudication Service

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Category: Publications

Code of Practice for Complaints Management

ISCAS Patients’ Guide (2022 edition)

Revision to Goodwill Payment Guide (2022)

Adjudication Learning Outcomes

Information sharing with regulator – Wales (HIW)

ISCAS and Healthcare Inspectorate Wales (HIW) have an agreement to share appropriate information for reasons of public interest, in order to ensure high standards of quality and safety of health care. The information sharing agreement sets out the basis for sharing information and the governance around information. More information can also be found in our … Continue reading Information sharing with regulator – Wales (HIW)

CEDR Service Standards Framework

Conflicts of Interest Policy

CEDR Casework Competency Framework

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Latest

  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Final Call to Action
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Personal Reflection
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Complaints as Data
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – The Follow-Up Gap
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Early Resolution
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Trust Behaviours
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Expectation Setting
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Time Perception
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Environment Matters
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Defensive vs Professional
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Why Complaints Escalate (The First 5 Minutes)
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Why Complaints Escalate (A Sequence of Moments)
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – The Power of Clarity
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – When Complications Become Complaints
  • Frontline Lessons from ISCAS: What Complaints Are Teaching Clinicians – Who owns the problem?

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020 7536 6091

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