Ownership is a Fragmented System
FLI#2.3: The Power of Clarity
With years of experience and analysis of trends, ISCAS has seen that communication is a significant basis for complaints. Patients rarely complain about uncertainty. They complain about unclear communication of uncertainty. There’s a difference.
Saying: “This is complex and may not fully resolve” – builds trust.
Avoiding that conversation – creates risk.
👉 Clarity is kinder than reassurance
