Independent Healthcare Sector Complaints Adjudication Service

Patient complaints adjudication service
for independent healthcare

Independent Healthcare Sector Complaints Adjudication Service

Patient complaints
adjudication service
for independent healthcare

Text Size
Search PublicationsSearch Publications

ISCAS Annual Report

Publications in this category

Order by : Name | Date | Hits | [ Ascendant ]

ISCAS Annual Report 2014 ISCAS Annual Report 2014

Date added: 06/03/2015
Filesize: 2.2 MB
  • Download
  • View

iscas-annual-report-2014-thumbThe latest ISCAS Annual Report demonstrates that throughout 2014, improving the quality of complaints handling by providers has been a key driver for ISCAS. The Management Team has worked hard with ISCAS subscribers to improve processes for handling and investigating complaints.

In 2014 ISCAS identified the need to better capture, learn and act on feedback from patients who have been through Independent Adjudication. The Annual Report sets out how patient feedback has shaped the ISCAS service.

Alternatively you can read the Flipbook version online:

Read the ISCAS Annual Report Flipbook online

ISCAS Annual Report 2011 / 2012 ISCAS Annual Report 2011 / 2012

Date added: 15/10/2012
Filesize: 543.36 kB
  • Download
  • View

iscas-annual-report-2011ISCAS, having been established for over 10 years, continues to be the recognised complaints management framework in the independent healthcare sector, serving patients, the public and healthcare organisations.

The ISCAS Code and the 8% increase in membership demonstrates that the independent healthcare sector can work together for the common good and share an industry wide standard amongst its members.

 

ISCAS Annual Report 2012 / 2013 ISCAS Annual Report 2012 / 2013

Date added: 12/12/2013
Filesize: 5.14 MB
  • Download
  • View

ISCAS-Annual-Report-2013ISCAS has seen an increase in the number of adjudication cases over the year and continues to receive consistently high number of enquiries from the public seeking information about complaint procedures. The number of people contacting ISCAS about non member services has also risen significantly.

A limited number of printed copies are also available - request one here


Read the online flip book version

ISCAS Annual Report 2015 ISCAS Annual Report 2015

Date added: 14/07/2016
Filesize: 3.01 MB
  • Download
  • View

iscas-annual-report-2015-thumbThis year's report details two major changes - representation of patient interests on the ISCAS Governance Board has been increased, and the Board approved the move of the service to the Centre for Effective Dispute Resolution (CEDR).

It was responding to the requests of ISCAS subscribers from across the independent healthcare sector, and to the Association of Independent Healthcare Organisations (AIHO) representing private hospital operators, for the ISCAS service to be demonstrably separate from the influence of AIHO.

ISCAS Annual Report 2016 ISCAS Annual Report 2016

Date added: 29/09/2017
Filesize: 3.15 MB
  • Download
  • View

ISCAS Annual Report 2016‘In 2016 ISCAS Identified the largest type of Heads of Complaint as being Complaints Handling.

A key activity for this year has been work to revise and update the Code of Practice for Complaints Management (the code). This sets out the good practice Standards set by ISCAS for Independent Healthcare Providers (IHPs), as well as for the independent adjudication service provided by ISCAS. During the past year ISCAS has focussed on strengthening its structure and systems and has once again turned its attention on to trying to get some resolution for complaints in PPUs (private patient units in NHS hospitals).’

  • Home
  • About ISCAS
  • ISCAS Publications
    • ISCAS Annual Report
  • ISCAS Subscriber Directory
  • For Complainants
  • For Healthcare Providers
  • Contact Us

ISCAS Code of Practice

ISCAS Code of Practice 2017ISCAS
Code of Practice
2017



Patient Guide

ISCAS Patient Guide 2017ISCAS
Patient Guide
for Making Complaints

September 2017

ISCAS Goodwill Payments Guide

filesISCAS
Adjudicators Goodwill
Payments Guide 2016

 

Copyright © 2006-2017 Independent Sector Complaints Adjudication Service
  Independent Sector Complaints Adjudication Service Ltd holds copyright to all documents available on this website
Privacy Policy  |  Terms of Use  |  Disclaimer

  • Home
  • About ISCAS
    • How ISCAS works
    • ISCAS Governance
    • ISCAS and Healthcare Regulators
    • Who is who at ISCAS
  • ISCAS Publications
    • ISCAS Annual Report
  • ISCAS Subscriber Directory
  • For Complainants
    • Patients Complaints Process
    • What ISCAS can do
    • Complaining about ISCAS
    • Helpful Links
  • For Healthcare Providers
    • Benefits of Membership
    • Join ISCAS
  • Contact Us